Intelligent automation for sustainable tourism: a systematic review
The growing interest in intelligent automation adoption and development in tourism presents
many potential solutions for sustainable tourism issues. To map the current landscape of …
many potential solutions for sustainable tourism issues. To map the current landscape of …
Ghost production: applying the servuction model to establish a typology and propose a research agenda for on-demand restaurant food delivery
Purpose The rapid growth in volume and value of on-demand restaurant food delivery,
accelerated by the COVID-19 pandemic, is causing a paradigm shift in the food service …
accelerated by the COVID-19 pandemic, is causing a paradigm shift in the food service …
The role of robots in the service industry: Factors affecting human-robot interactions
E Moriuchi, S Murdy - International Journal of Hospitality Management, 2024 - Elsevier
Robot use in the service industry has been gaining momentum, not only for potential cost
reduction reasons, but to allow establishments to improve their service quality. However …
reduction reasons, but to allow establishments to improve their service quality. However …
[HTML][HTML] Intelligent automation implementation and corporate sustainability performance: The enabling role of corporate social responsibility strategy
Abstract Although Intelligent Automation (IA) represents the future of business automation,
the organizational implementation and sustainability performance of this emerging …
the organizational implementation and sustainability performance of this emerging …
[PDF][PDF] AI-generated content, creative freelance work and hospitality and tourism marketing
A Tuomi - ENTER22 e-Tourism Conference, 2023 - library.oapen.org
Powerful new AI models such as OpenAI's DALL-E 2 or GPT-3 afford creative freelancers as
well as hospitality and tourism SMEs new ways of generating and using creative content for …
well as hospitality and tourism SMEs new ways of generating and using creative content for …
Augmenting hotel performance in Malaysia through big data analytics capability and artificial intelligence capability
Purpose At the forefront of current research is the investigation of how big data analytics
capability (BDAC) and artificial intelligence capability (AIC) can enhance performance in …
capability (BDAC) and artificial intelligence capability (AIC) can enhance performance in …
Reimagining the sustainable social development of AI for the service sector: the role of startups
Purpose The emergence of artificial intelligence (AI) is leading to a job transformation within
the service ecosystem in which issues related to AI governance principles may hinder the …
the service ecosystem in which issues related to AI governance principles may hinder the …
Who are you talking to? How chatbot identity disclosure affects service satisfaction
R Yu, J Feng, K Wang, L Yang… - Journal of Travel & Tourism …, 2024 - Taylor & Francis
Chatbots are increasingly able to talk as humans. Disclosing the identity of chatbots can
negatively impact the user trust, but withholding is considered illegal. Disclosing is an …
negatively impact the user trust, but withholding is considered illegal. Disclosing is an …
An overview of chatbots in tourism and hospitality using bibliometric and thematic content analysis
G Yılmaz, A Şahin-Yılmaz - Worldwide Hospitality and Tourism …, 2024 - emerald.com
Purpose Artificial intelligence is one of the most significant and active fields of study in the
last few years. Artificial intelligence-derived robotic technologies known as chatbots are …
last few years. Artificial intelligence-derived robotic technologies known as chatbots are …
[PDF][PDF] Chatbots in hospitality and tourism: A bibliometric synthesis of evidence
Chatbots are now widely used in the hospitality industry because they offer round-theclock
support, engage clients in human-like dialogue, and lighten the workload of human agents …
support, engage clients in human-like dialogue, and lighten the workload of human agents …