Purpose The purpose of this paper is to review the service quality (SQ) literature in order to
understand issues involved in its conceptualization and operationalization …

Purpose The purpose of this paper is to examine e-service quality (E-SQ) of online shopping
in Pakistan using “ES-QUAL scale.” Moreover, in this study, the relationship of E-SQ with e …

Definir calidad del servicio y determinar cómo evaluarla ha sido motivo de importantes
divergencias entre diversos autores. En el presente artículo, apoyado en una revisión …

Purpose The purpose of this study is to explore the interplay between electronic service
quality, user experience (UX) and overall customer satisfaction. Additionally, it aims to …

Purpose This research identifies the critical factors of online service delivery of electronic
commerce (e-commerce) websites, including website attractiveness, website functionality …

Digital retail is a technology-driven business. Customers shop with the help of cutting-edge
self-service technologies deployed by marketers to enhance customer experience and e …

Purpose Measuring service quality in online retail is critical. The purpose of this paper is to
put in foreground key methodological issues of prevailing research related to scale …

Purpose–The purpose of this paper is to explore the quality factors influencing customer
satisfaction in the electronic commerce (e-commerce) context using a triadic view of …

Purpose Corporate sustainability is an evolutionary strategic management concept that has
now attained much attention both in literature and practice. In the present globalization and …

In recent years the flood of new technologies and the expanded use of social media have
already changed the way people communicate with each other. New technologies and …