This is the first comprehensive theoretical article on aesthetic emotions. Following Kant's
definition, we propose that it is the first and foremost characteristic of aesthetic emotions to …

Emotion regulation involves the pursuit of desired emotional states (ie, emotion goals) in the
service of superordinate motives. The nature and consequences of emotion regulation …

In response to initial voices that put the customer experience (management)(CX (M))
movement into question, this article aims to introduce a formal nomenclature to push the CX …

Visual-based social media are growing exponentially and have become an integrated part
of the customer engagement strategy of many brands. Prior work points to the textual …

• Why do people behave and think the way they do?• What makes people choose certain
products and services?• How does consumption affect our everyday lives? Informed by …

A revolution in the science of emotion has emerged in recent decades, with the potential to
create a paradigm shift in decision theories. The research reveals that emotions constitute …

Public trust plays a vital role in a public health crisis. Drawing on trust and protection
motivation theories, the study explores how people impose trust, fear and perceived threat in …

Why are negative emotions so central in art reception far beyond tragedy? Revisiting
classical aesthetics in the light of recent psychological research, we present a novel model …

Thirty years ago, Hirschman and Holbrook (1982) advocated greater attention to hedonic
consumption and the myriad ways in which consumers seek pleasure and enjoyment. A …

Our paper challenges several notions regarding emotion's role and their influence on the
customer experience (hereafter CX). Based on our analysis, we develop the following five …