Did chatbots miss their “Apollo Moment”? Potential, gaps, and lessons from using collaboration assistants during COVID-19

B Srivastava - Patterns, 2021 - cell.com
Artificial intelligence (AI) technologies have long been positioned as a tool to provide crucial
data-driven decision support to people. In this survey paper, I look at how collaboration …

A review of plan-based approaches for dialogue management

M Santos Teixeira, M Dragoni - Cognitive Computation, 2022 - Springer
Dialogue systems deliver a more natural mean of communication between humans and
machines when compared to traditional systems. Beyond input/output components that …

–d3wa+–a case study of xaip in a model acquisition task for dialogue planning

S Sreedharan, T Chakraborti, C Muise… - Proceedings of the …, 2020 - ojs.aaai.org
Recently, the D3WA system was proposed as a paradigm shift in how complex goal-oriented
dialogue agents can be specified by taking a declarative view of design. However, it turns …

A unified conversational assistant framework for business process automation

Y Rizk, A Bhandwalder, S Boag, T Chakraborti… - arXiv preprint arXiv …, 2020 - arxiv.org
Business process automation is a booming multi-billion-dollar industry that promises to
remove menial tasks from workers' plates--through the introduction of autonomous agents …

D3BA: a tool for optimizing business processes using non-deterministic planning

T Chakraborti, S Agarwal, Y Khazaeni, Y Rizk… - … Workshops: BPM 2020 …, 2020 - Springer
This paper builds on recent work in the declarative design of dialogue agents and proposes
an exciting new tool–D3BA (Declarative Design for Digital Business Automation)–to …

[PDF][PDF] A generic dialog agent for information retrieval based on automated planning within a reinforcement learning platform

V Pallagani, B Srivastava - Bridging the Gap Between AI …, 2021 - prl-theworkshop.github.io
With easy availability of large data sets online, like product catalogs and open data, a
common business problem is to allow users to search them for information using natural …

The Case for Developing a Foundation Model for Planning-like Tasks from Scratch

B Srivastava, V Pallagani - arXiv preprint arXiv:2404.04540, 2024 - arxiv.org
Foundation Models (FMs) have revolutionized many areas of computing, including
Automated Planning and Scheduling (APS). For example, a recent study found them useful …

IRF: a framework for enabling users to interact with recommenders through dialogue

Ö Alkan, M Mattetti, EM Daly, A Botea… - Proceedings of the …, 2021 - dl.acm.org
Recommender systems are used with increasing frequency in a wide variety of domains
ranging from e-commerce to tourism, healthcare and online learning. However, the …

Evaluating Chatbots to Promote Users' Trust--Practices and Open Problems

B Srivastava, K Lakkaraju, T Koppel… - arXiv preprint arXiv …, 2023 - arxiv.org
Chatbots, the common moniker for collaborative assistants, are Artificial Intelligence (AI)
software that enables people to naturally interact with them to get tasks done. Although …

Automatic task completion flows from web APIs

K Williams, SH Hashemi, I Zitouni - … of the 42nd International ACM SIGIR …, 2019 - dl.acm.org
The Web contains many APIs that could be combined in countless ways to enable Intelligent
Assistants to complete all sorts of tasks. We propose a method to automatically produce task …