Evaluating the customers' dining attitudes, e-satisfaction and continuance intention toward mobile food ordering apps (MFOAs): evidence from Bangladesh

M Al Amin, MS Arefin, N Sultana, MR Islam… - European Journal of …, 2020 - emerald.com
Evaluating the customers' dining attitudes, e-satisfaction and continuance intention toward
mobile food ordering apps (MFOAs): evidence from Bangladesh | Emerald Insight Books and …

Confidence and loyalty for agrotourism brands: The Lesvos paradigm

C Chatzigeorgiou, E Christou, I Simeli - Tourismos: An International …, 2019 - econstor.eu
It has been established that strong brands are important in the agrotourism industry.
Agrotourism brands provide the link between visitors and the agrotourism firms and tourists …

Effects of service quality and customer satisfaction on repurchase intention in restaurants on University of Cape Coast campus

I Mensah, RD Mensah - Journal of Tourism, Heritage & Services …, 2018 - ssoar.info
This study sought to examine the effects of service quality and customer satisfaction on the
repurchase intentions of customers of restaurants on University of Cape Coast Campus. The …

Adoption of social media as distribution channels in tourism marketing: A qualitative analysis of consumers' experiences

E Christou, C Chatzigeorgiou - Journal of Tourism, Heritage & …, 2020 - papers.ssrn.com
Purpose: The study reported in this paper explores consumers' experiences with technology-
assisted social media service encounters by investigating the applicability of Mick and …

The impact of COVID-19 on Italian accommodation: A supply-perspective

G Del Chiappa, I Bregoli, AK Fotiadis - Journal of Tourism, Heritage …, 2021 - papers.ssrn.com
Purpose: The current COVID-19 pandemic has created an extremely dynamic and uncertain
environment in which businesses find it very difficult to operate, particularly those in the …

Culinary tourism and post-pandemic travel: Ecosystem responses to an external shock

PA Milwood, AP Crick - Journal of Tourism, Heritage & Services …, 2021 - papers.ssrn.com
Purpose: The COVID-19 (SARS-CoV-2) global pandemic forced hospitality and tourism
service providers to respond by pivoting business models in line with governmental …

Repurchase intention behavior in B2C E-commerce

I Artana, H Fattah, I Putra, N Sariani… - … Journal of Data and …, 2022 - m.growingscience.com
The intention to buy back is one of the objectives of the business strategy. This study aims to
analyze the effect of mediating customer satisfaction on e-service and repurchase intention …

The Mediation Effect of Customer Satisfaction on the Relationship Between Service Quality and Customer Loyalty

AF Flores, ES Saldanha, M Vong - Timor Leste Journal of Business and …, 2020 - tljbm.org
Sustainability of hotel's performance can be determined by service quality, satisfaction and
customer loyalty. The level of customer satisfaction can be increased if hotels offer good …

Social media in tourism marketing: Travellers' attitudes and encounters

C Chatzigeorgiou, E Christou - TOURMAN 2019 Conference …, 2019 - econstor.eu
This paper presents a study that explores consumers' experiences with technology-assisted
service encounters by investigating the applicability of Mick and Fournier's paradoxes of …

Delegate satisfaction from conference service quality and its impact on future behavioural intentions

C Chatzigeorgiou, E Christou, I Simeli - Proceedings of ICCMI 2017 …, 2017 - econstor.eu
This study presents the development of a conceptual model that demonstrates the dynamic
nature of the relationship between service quality and delegate satisfaction in the …