Human-computer interaction in customer service: the experience with AI chatbots—a systematic literature review
L Nicolescu, MT Tudorache - Electronics, 2022 - mdpi.com
Artificial intelligence (AI) conversational agents (CA) or chatbots represent one of the
technologies that can provide automated customer service for companies, a trend …
technologies that can provide automated customer service for companies, a trend …
Social cues and implications for designing expert and competent artificial agents: A systematic review
Artificial agents such as embodied virtual agents, chatbots, voice user interface agents, and
robots simulate human roles for dispensing information to people. According to the …
robots simulate human roles for dispensing information to people. According to the …
When do we accept mistakes from chatbots? The impact of human-like communication on user experience in chatbots that make mistakes
MA de Sá Siqueira, BCN Müller… - International Journal of …, 2023 - Taylor & Francis
Chatbots are becoming omnipresent in our daily lives. Despite rapid improvements in
natural language processing in the last years, the technology behind chatbots is still not …
natural language processing in the last years, the technology behind chatbots is still not …
Towards user-centric guidelines for chatbot conversational design
The conversational nature of chatbots poses challenges to designers since their
development is different from other software and requires investigating new practices in the …
development is different from other software and requires investigating new practices in the …
Revolutionizing generative pre-traineds: Insights and challenges in deploying ChatGPT and generative chatbots for FAQs
In the rapidly evolving domain of artificial intelligence, chatbots have emerged as a potent
tool for various applications ranging from e-commerce to healthcare. This research delves …
tool for various applications ranging from e-commerce to healthcare. This research delves …
The Paradoxical Role of Humanness in Aggression Toward Conversational Agents
AB Brendel, F Hildebrandt, AR Dennis… - Journal of Management …, 2023 - Taylor & Francis
ABSTRACT Conversational Agents (CAs) are becoming part of our everyday lives. About 10
percent of users display aggressive behavior toward CAs, such as swearing at them when …
percent of users display aggressive behavior toward CAs, such as swearing at them when …
[PDF][PDF] Follow Me If You Want to Live-Understanding the Influence of Human-Like Design on Users' Perception and Intention to Comply with COVID-19 Education …
N Pietrantoni, RS Greulich, AB Brendel, F Hildebrandt - ICIS, 2022 - researchgate.net
Following recommendations and complying with behavioral attitudes is one major key in
overcoming global pandemics, such as COVID-19. As the World Health Organization (WHO) …
overcoming global pandemics, such as COVID-19. As the World Health Organization (WHO) …
Revolutionizing customer interactions: Insights and challenges in deploying chatgpt and generative chatbots for faqs
In the rapidly evolving domain of artificial intelligence, chatbots have emerged as a potent
tool for various applications ranging from e-commerce to healthcare. This research delves …
tool for various applications ranging from e-commerce to healthcare. This research delves …
Quality assessment methods for textual conversational interfaces: a multivocal literature review
The evaluation and assessment of conversational interfaces is a complex task since such
software products are challenging to validate through traditional testing approaches. We …
software products are challenging to validate through traditional testing approaches. We …
Transparency Enhances Positive Perceptions of Social Artificial Intelligence
Social chatbots are aimed at building emotional bonds with users, and thus it is particularly
important to design these technologies so as to elicit positive perceptions from users. In the …
important to design these technologies so as to elicit positive perceptions from users. In the …