The paper examines the concept and measurement of quality of service in the hotel sector.
The ratings of guests 'expectations and calculations of SERVQUAL gap (discrepancies …

This study aimed to analyze and test the effects of tangibility, assurance, reliability,
responsiveness, empathy, price, and hotel image on guests' satisfaction and their loyalty …

In today's volatile business environment, hotels are competing for a larger share in the
market and customer-driven quality management is becoming the preferred method for …

Smart technology has become very extensive and popular in many areas of our lives in the
last few years. Their role is to make life and activities performed by the user easier, faster …

İnternet kullanımının giderek artması, çevrimiçi yorumların potansiyel müşterilerin
rezervasyon kararlarını daha fazla etkilemesine yol açmaktadır. Bu bağlamda araştırmanın …

To the average customer, quality is an requisite and important item, but they also wish to be
satisfied. Customers generally always try to select and buy products and services of high …

The major objective of any service is to meet need of the customers. Due to unique
characteristics of services, measurement of service quality becomes very subjective. But …

Any service's main goal is to fulfil consumers' needs. Because each service has its own
qualities, measuring service quality can be quite subjective. However, experts have studied …

International tourism has become one of the largest and most vital economic sectors of the
global economy driving huge flows of people, commodities, and capital. Tourism has been …

This study examines the impact of accommodation service quality on customer satisfaction
specifically in 4-star hotels at Ho Chi Minh city, Vietnam. Customer satisfaction is a vigorous …