A framework for risk assessment based on analysis of historical information of workflow execution in IT systems
Services provided by modern organizations are usually designed, deployed, and supported
by large-scale IT infrastructures. In order to obtain the best performance out of these …
by large-scale IT infrastructures. In order to obtain the best performance out of these …
Compensation-based vs. convergent deployment automation for services operated in the cloud
Leading paradigms to develop and operate applications such as continuous delivery,
configuration management, and the merge of development and operations (DevOps) are the …
configuration management, and the merge of development and operations (DevOps) are the …
Efficient verification of IT change operations or: How we could have prevented Amazon's cloud outage
S Hagen, M Seibold, A Kemper - 2012 IEEE Network …, 2012 - ieeexplore.ieee.org
On April 21st, 2011, a major outage occurred in Amazon's US east coast data center which
led to significant disruptions on customer services. The root cause of the outage was an IT …
led to significant disruptions on customer services. The root cause of the outage was an IT …
ChangeLedge: Change design and planning in networked systems based on reuse of knowledge and automation
WL da Costa Cordeiro, GS Machado, FG Andreis… - Computer Networks, 2009 - Elsevier
Proper management of Information Technology (IT) resources and services has become
imperative for the success of modern organizations. The IT Infrastructure Library (ITIL) …
imperative for the success of modern organizations. The IT Infrastructure Library (ITIL) …
A solution to support risk analysis on IT change management
JA Wickboldt, GS Machado… - 2009 IFIP/IEEE …, 2009 - ieeexplore.ieee.org
The growing necessity of organizations in using technologies to support to their operations
implies that managing IT resources became a mission-critical issue for the health of the …
implies that managing IT resources became a mission-critical issue for the health of the …
Improving IT change management processes with automated risk assessment
J Araujo Wickboldt, L Armando Bianchin… - … Management of Systems …, 2009 - Springer
The rational management of IT infrastructures is a goal of modern organizations that aim to
deliver high quality services to their customers in an affordable way. Since changes are …
deliver high quality services to their customers in an affordable way. Since changes are …
A solution for identifying the root cause of problems in it change management
RL dos Santos, JA Wickboldt… - 12th IFIP/IEEE …, 2011 - ieeexplore.ieee.org
The reuse of knowledge acquired by operators to diagnose failures in Information
Technology (IT) infrastructures has potential to decrease the recurrence of failures and …
Technology (IT) infrastructures has potential to decrease the recurrence of failures and …
Facing the unpredictable: Automated adaption of IT change plans for unpredictable management domains
S Hagen, A Kemper - 2010 International Conference on …, 2010 - ieeexplore.ieee.org
Change Management, a core process of the Information Technology Infrastructure Library
(ITIL), is concerned with the management of changes to IT infrastructure and services to …
(ITIL), is concerned with the management of changes to IT infrastructure and services to …
On strategies for planning the assignment of human resources to it change activities
RC Lunardi, FG Andreis… - 2010 IEEE Network …, 2010 - ieeexplore.ieee.org
Planning is a fundamental sub-process of the overarching Information Technology (IT)
change management process, proposed by the Information Technology Infrastructure …
change management process, proposed by the Information Technology Infrastructure …
A runtime constraint-aware solution for automated refinement of IT change plans
WL da Costa Cordeiro, GS Machado… - Managing Large-Scale …, 2008 - Springer
Change design is one of the key steps within the IT change management process and
involves defining the set of activities required for the implementation of a change. Despite its …
involves defining the set of activities required for the implementation of a change. Despite its …