Evaluation of Service Quality in Passenger Transport with a Focus on Liner Maritime Passenger Transport—A Systematic Review

JŽ Mikuličić, I Kolanović, A Jugović, D Brnos - Sustainability, 2024 - mdpi.com
Every mode of passenger transport plays an important, strategic role in the lives of a
country's people, its economy, its global business, and its tourism. In today's competitive …

Listen to social media users: Mining Chinese public perception of automated vehicles after crashes

P Jing, Y Cai, B Wang, B Wang, J Huang… - … research part F: traffic …, 2023 - Elsevier
In China, vehicles with L2 driving automation are already widespread, while L3-L5
automated vehicles (AVs) are not allowed on the road. Surprisingly, crashes involving …

Investigating shared e-scooter users' customer value co-creation behaviors and their antecedents: Perceived service quality and perceived value

CF Chen, CH Lee - Transport Policy, 2023 - Elsevier
The electric scooter (e-scooter) sharing system can work as an innovative strategy to
simultaneously mitigate the impacts on both transport and the environment in scooter …

The use of E-moped increases commute satisfaction and subjective well-being: evidence from Shanghai, China

S Sun, Y Yao, L Xu, X He, Z Duan - Transport policy, 2022 - Elsevier
Increasing residents' commute satisfaction and subjective well-being contribute to a healthy,
sustainable, and successful society. In this respect, transport mode choice is commonly …

Is the relationship between the perceived service quality and passenger loyalty linear or non-linear? A novel model-independent interpretation method is applied

S Sun, H Zhang, L Zhou, K Wang - Transport Policy, 2023 - Elsevier
Maintaining passenger loyalty to Public Transportation (PT) services is an effective way to
sustain ridership of this eco-friendly transport mode. Although numerous studies have …

Loyalty of paratransit users in the era of competition with ride sourcing

TB Joewono, A Matthew, M Rizki - Sustainability, 2021 - mdpi.com
As a mode serving urban mobility in developing countries, paratransit is experiencing
competition with the fast and massive growth of ride sourcing. This study aims to investigate …

Relationship Between Self-Service Technologies' Service Quality, Satisfaction, Attitudinal and Behavioral Loyalty of Airline Passengers

E Suwannakul, S Khetjenkarn - ABAC Journal, 2022 - assumptionjournal.au.edu
This study aims to examine how the service quality of self-service technologies (SSTs)
affects the attitudinal and behavioral loyalty of airline passengers. To examine the service …

Everything has changed: the impacts of the COVID-19 pandemic on the transit market in Montréal, Canada

T Carvalho, A El-Geneidy - Transportation, 2024 - Springer
The COVID-19 pandemic has significantly impacted the transit market leading to ridership
loss and service cuts. Most of the post-pandemic transit market literature has focused on …

Unraveling the inconsistency in captive riders' behaviors and attitudes within public transportation service usage: An integrated modeling approach

S Sun, L Zhou, P Wang, H Zhang - Research in Transportation Economics, 2024 - Elsevier
Fostering enduring patronage among passengers for public transportation (PT) services is
crucial for sustaining ridership. However, a significant concern arises from the inconsistency …

Effects of perceived value dimensions on customer brand loyalty towards luxury cars

EP Femina, P Santhi - Rajagiri Management Journal, 2024 - emerald.com
Purpose The research aims to examine the influence of perceived value (PV) dimensions on
brand loyalty of luxury car owners and to examine the mediating role of attitudinal loyalty …