The effect of financial technology on financial performance in Jordanian SMEs: The role of financial satisfaction

B Alkhawaldeh, H Alhawamdeh… - Uncertain Supply …, 2023 - m.growingscience.com
The research paper investigates the relationship between financial technology (FinTech)
adoption, financial satisfaction, and financial performance among consumers in Jordan. The …

Can blockchain payment services influence customers' loyalty intention in the hospitality industry? A mediation assessment

RA Karim, MK Rabiul, M Ishrat, P Promsivapallop… - Administrative …, 2023 - mdpi.com
This study analyzes the impact of blockchain mobile payment services on customer loyalty
intention through the mediating role of service quality, privacy and security, and customer …

Factors influencing tourists' behavioural intentions towards beach destinations: the mediating roles of destination experience and destination satisfaction

RA Karim, MK Rabiul, SM Arfat - Journal of Hospitality and Tourism …, 2024 - emerald.com
Purpose This study aims to identify factors affecting travellers' behavioural intentions
regarding beach destinations in Bangladesh. The study also examines how destination …

Customer Experience in Open Banking and How It Affects Loyalty Intention: A Study from Saudi Arabia

I Mutambik - Sustainability, 2023 - mdpi.com
The concept of open banking has emerged only recently within the fintech sector, and it is
rapidly becoming popular in many regions across the world. Currently, there are very few …

Consumer Acceptance of Fintech App Payment Services: A Systematic Literature Review and Future Research Agenda

RS Alkadi, SS Abed - Journal of Theoretical and Applied Electronic …, 2023 - mdpi.com
This research has undertaken a systematic literature review (SLR) of articles focusing on the
acceptance of fintech payment services by identifying 84 peer-reviewed articles published in …

The nexus between CRM and behavioural loyalty in hotel sector: the mediating role of relationship quality (trust and satisfaction)

RA Karim, MK Rabiul, S Tahrin… - … Knowledge, Memory and …, 2024 - emerald.com
Purpose This study aims to examine how hotel customer relationship management (CRM)
practices affect tourist behavioural loyalty. This study also investigates the relationship …

Millennial customer engagement with fintech services: the mediating role of trust

R Al Karim, MK Rabiul, A Taskia… - Business …, 2023 - journals.sagepub.com
The study investigates the impacts of Fintech services (such as e-payment service (EPS),
Robo-advisory, Regtech service (RTS), and financing service (FS)) on millennial customer …

[HTML][HTML] Does service quality matter in FinTech payment services? An integrated SERVQUAL and TAM approach

V Sharma, K Jangir, M Gupta… - International Journal of …, 2024 - Elsevier
As the number of FinTech start-ups continues to rise globally, the utilization of these services
by users becomes increasingly crucial, especially considering potential risks. Various factors …

Technology acceptance model and customer engagement: mediating role of customer satisfaction

RP Kumar, A Banerjee, Z Al-Salti, S Ananda - Journal of Financial …, 2024 - Springer
The primary aim of this study is to examine the influence of the technological acceptance
model on customer engagement. An additional aim of this study is to examine the mediating …

Investigating the factors influencing customer loyalty and the mediating effect of customer satisfaction in online food delivery services: empirical evidence from an …

KO Siddiqi, J Rahman, T Tanchangya… - Cogent Business & …, 2024 - Taylor & Francis
This study investigates the factors affecting customer loyalty and the mediating role of
customer satisfaction in online food delivery services (OFDS) in Bangladesh. An analysis of …