The purpose of this phenomenological study was to explore the lived experiences and perceptions of 20 customer service agents regarding employee turnover. Building upon the …
Industry leaders in the United States have spent $11 billion annually in advertising, hiring, and training expenditures associated with voluntary employee turnover. Using employee …
Research suggests that 70% of change management (CM) initiatives are considered unsuccessful. The most important reason for the dismal success rate of change initiatives is …
Organizations invest billions of dollars in leadership development programs (LDPs) to train leaders to manage business challenges, such as new global markets, changing economic …
The global economy and employment conditions during the recessionary period of 2008- 2010 have created a cause for new stakeholder relationships to be formed between the two …