With continuous change in the global and domestic markets for TPL services, it becomes
imperative that both users and providers of TPL services equip themselves with the best in …

Using social network theory as a theoretical root, this study introduces the concept of peer
engagement behaviors and discusses its characteristics in relation to customer, employee …

Crowdsourced delivery is a service operations model that has proliferated in recent years,
bringing unique opportunities and challenges to online retail operations. In particular, new …

Purpose The purpose of this paper is to determine how customers from different market
segments assess the quality of freight forwarding services, depending on the structure of …

Supplier development initiatives, instituted by buyers, may have both positive (performance
improvement) and negative (supplier opportunism) outcomes. Consequently, it is important …

Purpose The main purpose of this study is to examine the synergistic impact of marketing
orientation (MO) and strategic orientation (SO) on business performance (BP) and to explore …

Logistics triads are an emerging research setting, yet there is little theoretical and empirical
understanding of how triad structure impacts triad resources and buying firm performance …

Abstract Drawing on Transaction Cost theory, Relational Exchange theory, and Social
Information Processing theory, we develop and test a conceptual model that investigates the …

Purpose The study seeks to explore the effect of socialization mechanisms on relational
embeddedness of logistics service providers (LSP), and relational performance of dyads …

This study investigates the mechanisms through which two dimensions of
interorganizational interdependence—dependence asymmetry and joint dependence …