MA Opoku, SW Kang, N Kim - Personnel Review, 2023 - emerald.com
Purpose Within the theoretical frameworks of conservation of resources and job demands- resources (JD-R), the study aims to examine how sleep deficit could be negatively related to …
SA Bell - Available at SSRN 4337611, 2022 - papers.ssrn.com
Artificial intelligence has the potential to fundamentally reshape humanity's relationship with labor. However, the development and deployment of workplace AI often lacks input from an …
W Christl - A case study on contact and service center software …, 2023 - crackedlabs.org
The call center has long been considered the prototype of a work environment that makes employees subject to extensive surveillance and digital control. Calls and other work …
D Kashfitanto, H Febriansyah - … Journal of Current Science Research and …, 2023 - ijcsrr.org
A various of previous research have found that different generation has a positive and negative traits. Generation Z is a generation that born between 1995 and 2012. Generation …
This study investigated the self-directed learning (SDL) attributes of call center employees and explored the impact of an adaptive learning intervention used within the corporate …
Excessive employee turnover can disrupt an organization's efficient operational performance. Call center managers remain concerned with excessive employee turnover …
A Bernhardt, L Kresge, R Suleiman - 2022 - escholarship.org
January 24, 2022 Office of Science and Technology Policy Executive Office of the President Eisenhower Executive Office Building Page 1 January 24, 2022 Office of Science and …
A Bernhardt, L Kresge, R Suleiman - 2021 - laborcenter.berkeley.edu
Across the country, employers are increasingly using data and algorithms in ways that stand to have profound consequences for wages, working conditions, race and gender equity, and …