Extending the Horizon by Empowering Government Customer Service Officers with ACQAR for Enhanced Citizen Service Delivery
AHS Lee, V Shankararaman… - 2023 IEEE International …, 2023 - ieeexplore.ieee.org
A previous study on the use of the Empath library in the prediction of Service Level
Agreements (SLA) reveals the quality levels required for meaningful interaction between …
Agreements (SLA) reveals the quality levels required for meaningful interaction between …
Implementation and evaluation of AI-based Citizen Question-Answer Recommender (ACQAR) to enhance citizen service delivery in Singapore public sector: A case …
HS LEE - 2024 - ink.library.smu.edu.sg
Government agencies prioritize citizen service delivery to foster trust with the public.
Technological advancements, particularly in Artificial Intelligence (AI), hold promise for …
Technological advancements, particularly in Artificial Intelligence (AI), hold promise for …
Enhancing Government Service Delivery: A Case Study of ACQAR Implementation and Lessons Learned from ChatGPT Integration in a Singapore Government …
A Lee Hui Shan, V Shankararaman… - Proceedings of the 25th …, 2024 - dl.acm.org
This paper presents the pilot implementation of AI Based Citizen Question-Answer
Recommender (ACQAR) as an attempt to enhance citizen service delivery within a …
Recommender (ACQAR) as an attempt to enhance citizen service delivery within a …