The digital transformation of society is not a recent topic. Technology is everywhere, via
connected watches, in our pockets with our smartphones and at home with connected …

Purpose This study builds on a conceptual model by integrating AI features–Perceived
intelligence (PIN) and anthropomorphism (PAN)–while extending expectation confirmation …

This paper aims to analyze important factors influencing the intention and use of digital
banking as perceived by consumers of the Indonesia commercial bank. This paper adopts …

When sophisticated technology is integrated into digital banking services with the goal of
providing customers with an easy, fast, safe, and enjoyable experience, then details about …

Cyber security in the banking sector is of high importance nowadays. The rate of
cyberattacks is spiking every year, and the implementation of strong cybersecurity models is …

Abstract LOUW, Candice and NIEUWENHUIZEN, Cecile. Digitalisation strategies in a South
African banking context: A consumer services analysis. SAJIM (Online)[online]. 2020, vol …

Modern technologies have changed human life and created a generation of customers who
have different needs compared to the past. Considering Industry 4.0 and its drivers, the …

Government organisations, small and medium-sized businesses, education, and the
entertainment industries all use multimedia technology to communicate information and …

Due to the exponential growth of the internet, smartphones, and communication
technologies during the last two decades, the digital banking sector has enormously …

This article proposes an approach to assist and support financial institutions in their digital
transformation. Whether it is adapting to change to remain competitive or developing an …