Car sharing is an important element of sharing economy, which is becoming more and more
widespread in the world. Therefore, service providers would like to expand their capacities …

Abstract Systems engineers use the term sociotechnical system in academic literature and in
their practice. Sociotechnical systems are gaining more attention as systems engineers …

Airport terminal decision makers in recent years need to deal with unexpected and sudden
congestion situations. Although various types of mathematical researchs has analyzed the …

Digitalization will significantly transform the product world of tomorrow. In conjunction with
servitization, so-called smart services are gaining in importance. These are digital services …

Implementing new technology into a sociotechnical system, such as a military intelligence
system, is a challenging enterprise. The needs and expectations of the “social” users are …

Today's manufacturing industry is confronted with fundamental changes in value creation.
The tension between the two megatrends of digitization and servitization leads to new hybrid …

The tension between the two megatrends of digitalization and servitization opens up new
possibilities for companies to design their products and services. In this context, so-called …

Background: Changes noted within the aging population are physical, cognitive, as well as
emotional. Social isolation and loneliness are also serious problems that the aging …

Urban taxi services have been developing year on year, playing an increasingly important
role in the economy and the transportation markets of each city. This increases interest in …

This paper shows how service science principles may be used for engineering and realizing
improved public transport services. It approaches a value co-creation perspective for the …