Purpose The purpose of this paper is to highlight the importance of Lean methodology
through an exhaustive literature review, and its implications and application in the service …

The increasing use of lean production (LP) by companies from several sectors has
substantially increased the amount of publications and different emphases on the subject …

This article presents an in-depth bibliographic study about the creation, principles, evolution,
and practices of the lean philosophy oriented to the services sector. More than 70 papers …

Over recent decades, the increasing competitiveness of markets has propagated the term
“lean” to describe the management concept for improving productivity, quality, and lead time …

Purpose–The extant literature on lean service reveals a noticeable lack of theoretical
models establishing the core constructs of lean service, their interrelation and impact on …

Purpose This paper aims at examining the impact that COVID-19 pandemic and its related
work implications have on the relationship between lean implementation and service …

The aim of this study is to explore the human or employee-related factors that shape
customer satisfaction in the context of call centres. The literature review draws from a range …

The manufacturing organisations have been witnessing a transformation in the
manufacturing paradigm. Lean sigma and six sigma are the two business process …

The research paper aims to investigate and analyze the current situation of wastes
elimination of the manufacturing firms in Gaza Strip and its important role for reducing the …

Purpose–Based upon an extended SERVQUAL model, this paper attempts to measure and
compare the service quality between conventional and Islamic banks in Malaysia …