Purpose On a global scale, the Muslim-friendly hospitality business has intensified hotel
competition. Given the paucity of research on the important service quality characteristics of …

Purpose This paper aims to identify the main themes shared in online reviews by airline
travellers, as well as which of these themes were linked with higher and lower value for …

Purpose The COVID-19 pandemic has resulted in significant changes in tourists' attitudes
and behaviors mostly as a result of confinement-related problems. Although various studies …

Purpose Variations in customer expectations pose a challenge to service quality
improvement in the airline industry. Understanding airline customers' expectations and …

This research examines the effect of individualism on online user ratings. We develop a
theory based on expectation disconfirmation theory and prospect theory, and posit that user …

Araştırmanın amacı, turistlerin sosyal iletişim ağlarında yaptıkları paylaşımlarla turistik bölge
imajına yönelik ürettiği bilgilerin incelenmesidir. Bununla birlikte turistlerin paylaşımlarıyla …

Purpose This customer lifetime value (CLV) study developed and refined an instrument to
measure CLV from a retailer's perspective using both financial and nonfinancial constructs …

Abstract Consumers can share User Generated Content on social media sites like
TripAdvisor, which allows customers to track their contentment and displeasure. These …

The complexity of cruise tourism is high, and various factors determine the product value.
Value for money has an important effect on cruisers' choices. This paper comprehensively …

Το θέμα της ποιότητας των αεροπορικών υπηρεσιών και της μέτρησης της ικανοποίησης του
πελάτη-ταξιδιώτη απασχολεί συνεχώς τα τελευταία χρόνια τόσο την επιστημονική κοινότητα …