Word of mouth: what we know and what we have yet to learn
One of the key consequences of customer satisfaction is word of mouth communication
(WOM). WOM is a concept that has attracted sustained research attention. To confirm what …
(WOM). WOM is a concept that has attracted sustained research attention. To confirm what …
The impact of service quality dimensions on patient satisfaction, repurchase intentions and word-of-mouth communication in the public healthcare industry
O Kitapci, C Akdogan, İT Dortyol - Procedia-Social and Behavioral …, 2014 - Elsevier
The aims of this study are investigating the effect of service quality (SQ) dimensions on
satisfaction, identifying the effect of satisfaction on word of mouth (WOM) communication and …
satisfaction, identifying the effect of satisfaction on word of mouth (WOM) communication and …
Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future
Healthcare industry in developing countries has recorded high growth rate in the recent
years. This study seeks to identify the most critical factors in hospitals related to service …
years. This study seeks to identify the most critical factors in hospitals related to service …
Factors affecting purchase intention and social media publicity of green products: The mediating role of concern for consequences
The emerging concern for the environment, particularly in consumer products, has grabbed
the attention of both practitioners and academics equally. With the aid of new …
the attention of both practitioners and academics equally. With the aid of new …
Using a consumer socialization framework to understand electronic word-of-mouth (eWOM) group membership among brand followers on Twitter
With the real-time brand communications prevalent in Twitter, it has emerged as an
increasingly important social technology that facilitates brand-focused electronic word-of …
increasingly important social technology that facilitates brand-focused electronic word-of …
Electronic word-of-mouth for online retailers: Predictors of volume and valence
B Anastasiei, N Dospinescu - Sustainability, 2019 - mdpi.com
The goal of this research was to build a model that evaluates the influence of affective
commitment, high-sacrifice commitment, and satisfaction on the customers' word-of-mouth …
commitment, high-sacrifice commitment, and satisfaction on the customers' word-of-mouth …
Service quality measures: How it impacts customer satisfaction and loyalty
DBJ Gogoi - International Journal of Management (IJM), 2020 - papers.ssrn.com
Tourism is a sector which invites lot of opportunities for increase in revenue generation and
development and up-gradation of the local economy. The change in information technology …
development and up-gradation of the local economy. The change in information technology …
Electronic word-of-mouth and information overload in an experiential service industry
Purpose Trust and purchase intent are established, dependent variables in electronic
commerce research. Recent studies have highlighted the importance of online product …
commerce research. Recent studies have highlighted the importance of online product …
Dual pillars of hotel restaurant food quality satisfaction and brand loyalty
Purpose The purpose of this paper is to investigate the impact of service quality (physical
quality and staff behaviour) and brand equity (brand quality, brand awareness and brand …
quality and staff behaviour) and brand equity (brand quality, brand awareness and brand …
The effects of implicit team identification (iTeam ID) on revisit and WOM intentions: A moderated mediation of emotions and flow
Through this study, attempts were made to (a) define the concept of implicit team
identification (iTeam ID),(b) examine the effects the interactions between iTeam ID and …
identification (iTeam ID),(b) examine the effects the interactions between iTeam ID and …