Word of mouth communication has changed massively over the years, due to sophisticated
technologies and new techniques, to a more ubiquitous form of communication called …

Over the last few years, the concept of online loyalty has been examined extensively in the
literature, and it remains a topic of constant inquiry for both academics and marketing …

Evidently, the Internet has resulted in a fundamental shift in retailing practice, creating a shift
in both consumer and business behavior, which has been compared to that of the Industrial …

In an environment in which there has been a reduction in consumer trust of both
organizations and advertising, as well as a decrease in television advertising, word of mouth …

The purpose of this paper is to study the interrelationships among electronic word of mouth
(eWOM), destination image, tourist attitude, and travel intention in the tourism industry. In …

Purpose This research identifies the critical factors of online service delivery of electronic
commerce (e-commerce) websites, including website attractiveness, website functionality …

Purpose The purpose of this paper is to investigate the relationships between environmental
consciousness (ECO), green purchase attitude (GPA), green purchase intention (GPI) …

Purpose–The purpose of this research is to examine the impact of e‐service quality,
customer perceived value, and customer satisfaction on customer loyalty in an online …

Reduced consumer trust, both of organizations and advertising, has led to electronic word of
mouth (e-WOM) becoming an increasingly popular way of obtaining competitive advantage …

In this article a total of fifteen determinants of online shopping behavior have been identified
that could have an impact on the strategic management process in e-commerce …