From servitization to digital servitization: How digitalization transforms companies' transition towards services

C Favoretto, GHS Mendes, MG Oliveira… - Industrial marketing …, 2022 - Elsevier
Servitization and digitalization are two business model innovations that have affected
product companies. From the convergence of these two trends, digital servitization emerged …

Digital technologies in product-service systems: a literature review and a research agenda

F Pirola, X Boucher, S Wiesner, G Pezzotta - Computers in Industry, 2020 - Elsevier
Digital technologies are encouraging manufacturing companies in their servitization process
by accelerating the offer of integrated product and service to create new value and grow …

A survey of smart product-service systems: Key aspects, challenges and future perspectives

P Zheng, Z Wang, CH Chen, LP Khoo - Advanced engineering informatics, 2019 - Elsevier
The rapid development of information and communication technologies (ICT) has enabled
the prevailing digital transformation (ie digitalization), where physical products can be …

Digital servitization and business model innovation in SMEs: A model to escape from market disruption

S Lamperti, A Cavallo… - IEEE Transactions on …, 2023 - ieeexplore.ieee.org
The progress and the adoption of digital technologies can rapidly make products, processes,
and business models obsolete, until disrupting entire markets. In this context, small–medium …

Servitization implementation in the manufacturing organisations: Classification of strategies, definitions, benefits and challenges

MM Kamal, U Sivarajah, AZ Bigdeli, F Missi… - International Journal of …, 2020 - Elsevier
The integration of products and services into a bundled product/service offering by
manufacturing organisations is seen as a global trend in today's competitive business …

The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems

B Henkens, K Verleye, B Larivière - International Journal of Research in …, 2021 - Elsevier
Smart service systems–that is, configurations of smart products and service providers that
deliver smart services–are striving to increase the smartness of their offering, but potential …

[HTML][HTML] From supply chains towards manufacturing ecosystems: A system dynamics model

N Kazantsev, O Petrovskyi, JM Müller - Technological Forecasting and …, 2023 - Elsevier
Rapid market changes call for demand-driven collaborations in manufacturing, which trigger
supply chain evolution to more distributed supply structures. This paper explores the system …

Barriers to digital servitization in French manufacturing SMEs

S Peillon, N Dubruc - Procedia Cirp, 2019 - Elsevier
The importance of digitalization is widely recognized, but digital transformation is not
commonplace, and companies often struggle to face the challenges it entails. Digitalization …

Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models

MA Le-Dain, L Benhayoun, J Matthews, M Liard - Service Business, 2023 - Springer
Digital servitization enables SMEs to propose smart Product-Service Systems (PSS)
integrating products and services. Limited discussion of this contemporary and challenging …

The emergence of smart service ecosystems—The role of socio‐technical antecedents and affordances

MM Herterich, C Dremel, J Wulf… - Information systems …, 2023 - Wiley Online Library
As physical products are increasingly augmented with digital technology, manufacturing
firms have become part of the development of so‐called smart products and smart services …