Customer participation variation and its impact on customer service performance: Underlying process and boundary conditions
Drawing on the customer participation (CP) literature, this research proposes that CP
variation is the degree to which employees perceive variability across customers with regard …
variation is the degree to which employees perceive variability across customers with regard …
Techno-Insecurity, Emotional Exhaustion and Job Performance: A Recommended Theoretical Framework
V Yeniaras, N Altıniğne - Sosyal Mucit Academic Review, 2023 - dergipark.org.tr
Firms become increasingly dependent on information and communication technologies.
While the extant literature focuses on the benefits of implementing and using such …
While the extant literature focuses on the benefits of implementing and using such …