People spend considerable time on digital media, and are thus often exposed to
expressions of emotion by other people. This exposure can lead their own emotion …

Facial expressions constitute a rich source of non-verbal cues in face-to-face
communication. They provide interlocutors with resources to express and interpret verbal …

Many emojis symbolize nonverbal cues that are used during face-to-face communication.
Despite their popularity, few studies have examined how emojis influence digital …

Conversational agents (CAs) are natural language user interfaces that emulate human-to-
human communication. Because of this emulation, research on CAs is inseparably linked to …

In recent years, advertisers have increasingly been using emoji in their promotional
communications. However, little is known about how consumers might react to the use of …

In an age of digital communication, are we saying so much more about so much less? More
specifically, how has Twitter microblogging technology shaped the way modern humans …

Virtually no research has examined the role of emoticons in commercial relationships, and
research outside the marketing domain reports mixed findings. This article aims to resolve …

Abstract Electronic Mediated Communication (EMC) has become highly prevalent in our
daily lives. Many of the communication formats used in EMC are text-based (eg, instant …

This book examines everyday stories of personal experience that are published online in
contemporary forms of social media. Taking examples from discussion boards, blogs, social …

CMC research presents emoticons as visual representations of writers' emotions. We argue
that the emoticons in authentic workplace e-mails do not primarily indicate writers' emotions …