Digital disruption has upended the entire manufacturing industry across the world. Industry
4.0 has witnessed many opportunities from the advanced technologies to enhance efficiency …

A generic model has been attempted to explore the potential quality gaps across product life
cycle. The need for measurement of quality gaps to improve product quality is discussed in …

An attempt has been made to use the multi-criteria decision-making approach of interactive
evaluation and bound procedure in retail marketing for facilitating an individual buyer to …

This paper presents two different Multi Criteria Decision Making approaches; Analytic
Hierarchy Process, Interactive Evaluation and Bound procedure, to enable the individual …

In this article, a generic model 'ProducQual'has attempted to explore the potential quality
gaps across product life cycle. The need for measurement of quality gaps to improve the …

This article presents a mathematical approach to maximise the customers' satisfaction by
optimising the quality level of the various quality characteristics of a product within the given …

This article presents an operational research approach to maximise customer satisfaction by
optimising the quality level of various quality features of a physical product within the …