Professional social media platforms (PSMPs) have induced dynamic changes in traditional
job markets by increasing online recruitment practices. Subsequently, the search procedure …

AI-enabled recruiting systems have evolved from nice to talk about to necessary to utilize. In
this article, we outline the reasons underlying this development. First, as competitive …

To improve customer experience and achieve sustainable development, many industries,
especially banking, have leveraged artificial intelligence to implement a chatbot into their …

Behavioral scientists use mediation analysis to understand the mechanism (s) by which an
effect operates and moderation analysis to understand the contingencies or boundary …

Organizations are beginning to adopt and capitalize on the functionality of AI in their
recruitment processes. However, little is known about how potential candidates regard the …

Artificial intelligence (AI) in the context of customer service, we define as a technology-
enabled system for evaluating real-time service scenarios using data collected from digital …

BACKGROUND: The literature paid diminutive attention to quantifying the relationship
between tourism, industry 4.0, technology adoption, and managers' personality traits. This …

Purpose This paper aims to critically discuss the mounting role of social media (SM) or
social networking sites (SNSs) on various human resource management (HRM) practices …

Recruiting talent has moved from a tactical HR activity to a strategic business priority. This
has been driven by shifts in the source of firm value and competitive advantage and the …

Chatbots are virtual conversation agents that offer innovative features to connect with
customers and thus offer a promising avenue to engage customers. Currently many private …