The use of mobile devices has revolutionised the world. Their affordability, high availability
and usage convenience could transform the current governance to mobile government …

Through a mobile application to respond citizen's grievance/complain, called QLUE, the
government of Jakarta, Indonesia, begins to implement smart city concepts. However, QLUE …

Mobile technologies have become a social reality in large parts of the developing world in
general and in Africa especially. The large scale connected representativeness of access to …

Mobile government, which is an emergent phenomenon, represents a solution for many
countries to reach their citizens and to improve the services of government-to-citizens (G2C) …

Mobile technologies have become a social reality in large parts of the developing world in
general and in Africa especially. The large scale connected representativeness of access to …

E-government contributes to the improvement of government service delivery to citizens.
Access to information and services permit citizens through the facilitation of interactions. E …

The challenge that low-literate users face when using text intensive artefacts is well
documented. The barrier to entry and participation by these users to some socio-economic …