Engaging consumers through artificially intelligent technologies: Systematic review, conceptual model, and further research

LD Hollebeek, C Menidjel, M Sarstedt… - Psychology & …, 2024 - Wiley Online Library
While consumer engagement (CE) in the context of artificially intelligent (AI‐based)
technologies (eg, chatbots, smart products, voice assistants, or autonomous cars) is gaining …

[HTML][HTML] Automated social presence in AI: Avoiding consumer psychological tensions to improve service value

C Flavián, RW Belk, D Belanche, LV Casaló - Journal of Business …, 2024 - Elsevier
Consumers are increasingly embracing robots and AI. This has led them to suffer
psychological tensions in their AI experiences (eg, data capture, classification, delegation …

When the recipe is more important than the ingredients: Unveiling the complexity of consumer use of voice assistants

N Heirati, V Pitardi, MS Temerak - Psychology & Marketing, 2024 - Wiley Online Library
The widespread use of voice assistants (VAs) creates a pressing need to understand what
drives consumers to use different VAs. Existing studies have commonly focused on the net …

The robot saw it coming: physical human interference, deservingness, and self-efficacy in service robot failures

E Merdin-Uygur, S Ozturkcan - Behaviour & Information …, 2024 - Taylor & Francis
Robotic services' popularity continues to increase due to technological advancements,
labour shortages, and global crises. Yet, while providing these services, robots are subject …

“Replika Removing Erotic Role-Play Is Like Grand Theft Auto Removing Guns or Cars”: Reddit Discourse on Artificial Intelligence Chatbots and Sexual Technologies

KR Hanson, H Bolthouse - Socius, 2024 - journals.sagepub.com
Artificial intelligence (AI) chatbots designed to meet sexual desires are a growing sector in
the sextech industry, yet little research on these applications exists. The authors examine a …

AI-Individualism: Understanding New Sociality in the Age of Social Artificial Intelligence

PB Brandtzaeg, M Skjuve, A Følstad - Available at SSRN 4804274, 2024 - papers.ssrn.com
The theory of networked individualism, as outlined by Wellman, highlights a societal
transition from closely interconnected, group-oriented structures to more dispersed …

Development and validation the Problematic ChatGPT Use Scale: a preliminary report

SC Yu, HR Chen, YW Yang - Current Psychology, 2024 - Springer
Abstract The ChatGPT (Chat Generative Pre-Trained Transformer) has been rapidly
developing with a growing number of users. The potential for problematic use/dependence …

AI Individualism: Reshaping Social Structures in the Age of Social Artificial Intelligence

PB Brandtzaeg, M Skjuve, A Følstad - 2024 - papers.ssrn.com
There is a gap in the current understanding of the implications of social artificial intelligence
(AI) and how it reshapes social structures. This paper fills this gap by introducing the concept …

AI Companions Reduce Loneliness

J De Freitas, AK Uğuralp, Z Uğuralp, S Puntoni - 2024 - papers.ssrn.com
Chatbots are now able to engage in sophisticated conversations with consumers in the
domain of relationships, providing a potential coping solution to widescale societal …

The bold decision to go “all in”: Understanding the reasons behind consumers' willingness to migrate to the metaverse

A Kumar, A Shankar - Psychology & Marketing - Wiley Online Library
The study explores the reasons that drive and hinder consumers' willingness to migrate to
the metaverse. To determine them, a mixed‐methods approach is used: phase 1 …