IT value: The great divide between qualitative and quantitative and individual and organizational measures
YE Chan - Journal of management information systems, 2000 - Taylor & Francis
A comprehensive review was conducted of IT value articles in the Communications of the
ACM, Information Systems Research, Journal of Management Information Systems, and MIS …
ACM, Information Systems Research, Journal of Management Information Systems, and MIS …
Business process research: a cross‐disciplinary review
A Sidorova, O Isik - Business Process Management Journal, 2010 - emerald.com
Purpose–The paper aims to provide a comprehensive overview of business processes
(BPs) literature by identifying and discussing key BP‐related research themes and …
(BPs) literature by identifying and discussing key BP‐related research themes and …
[图书][B] Management information systems: Managing the digital firm
KC Laudon, JP Laudon - 2004 - books.google.com
Information systems knowledge is essential for creating competitive firms, managing global
corporations, and providing useful products and services to customers. This book introduces …
corporations, and providing useful products and services to customers. This book introduces …
[图书][B] 流程再造: 理论, 方法和技术
梅绍祖 - 2004 - books.google.com
Page 1 流程再造 ——理论,方法和技术 梅绍祖[美]James TCTeng 著 EER 抹 PRESS 清华大学
出版社 Page 2 Page 3 Page 4 内容简介 近年来电子商务,电子政务的实施与推 进,使人们对流程 …
出版社 Page 2 Page 3 Page 4 内容简介 近年来电子商务,电子政务的实施与推 进,使人们对流程 …
Employees' affective commitment to change: The key to successful CRM implementation
Purpose–Although organizational change is inevitable with customer relationship
management (CRM) implementation, very little is known about how this change affect …
management (CRM) implementation, very little is known about how this change affect …
An instrument for measuring the key factors of success in software process improvement
T Dyba - Empirical software engineering, 2000 - Springer
Understandinghow to implement SPI successfully is arguably the most challengingissue
facing the SPI field today. The SPI literature containsmany case studies of successful …
facing the SPI field today. The SPI literature containsmany case studies of successful …
When success turns into failure: a package-driven business process re-engineering project in the financial services industry
MA Larsen, MD Myers - The Journal of Strategic Information Systems, 1999 - Elsevier
This article discusses a Business Process Re-engineering project that involved the
implementation of an enterprise resource planning software package. Although the project …
implementation of an enterprise resource planning software package. Although the project …
Communication flow orientation in business process modeling and its effect on redesign success: Results from a field study
N Kock, J Verville, A Danesh-Pajou, D DeLuca - Decision Support Systems, 2009 - Elsevier
Business process redesign has been intensely studied, particularly since the mid 1990s.
One aspect that received little attention, however, is the relationship between business …
One aspect that received little attention, however, is the relationship between business …
Breaking the rules: success and failure in groupware-supported business process reengineering
In the information economy, businesses are changing more often and more rapidly than ever
before. The lessons learned from a decade of business process reengineering (BPR) …
before. The lessons learned from a decade of business process reengineering (BPR) …
From cacophony to harmony: A case study about the IS implementation process as an opportunity for organizational transformation at Sentara Healthcare
The cacophony of criticisms emanating from an organization facing an information
technology-enabled transformation can be deafening and deleterious. This is especially true …
technology-enabled transformation can be deafening and deleterious. This is especially true …