ABSTRACT The DKI Jakarta Provincial Government has implemented a CRM program for handling public complaints, as outlined in Governor Regulation Number 128 of 2017, which …
S Suharto, YN Fridiyanti - Jurnal Lanskap Politik, 2024 - publikasiilmiah.unwahas.ac.id
Kualitas pelayanan publik sangat mempengaruhi kualitas hidup masyarakat. Oleh karena itu, membangun sistem pengelolaan pelayanan publik yang handal merupakan suatu …
AC Saputra, A Azhar, R Putra - PERSPEKTIF, 2024 - ojs.uma.ac.id
Handling public complaints is important in public services in Indonesia, including in the field of law enforcement by the Indonesian National Police (Polri). National Police investigators …
This study aims to explore the correlation between work ethos, work involvement, extra-role behavior, and public service performance of police personnel at the Grobogan Resort. The …
S Hadi, BA Hidayat, A Agus - Nakhoda: Jurnal Ilmu … - nakhoda.ejournal.unri.ac.id
As a service provider to the public, the government must maintain the quality of its services. Quality public service is one that can meet public satisfaction. This study aims to analyze the …
HS Putri, A Sagita, H Ulvia - Repeater: Publikasi Teknik …, 2024 - journal.aptii.or.id
Responsiveness is a form of feedback and the willingness of service providers to provide support to the community through their services. Responsiveness also refers to the …