The food delivery service is the most typical and visible example of online-to-offline (O2O)
commerce. More consumers are using food delivery services for various reasons during the …

The purpose of this study is to examine adoption of delivery apps during the COVID-19
crisis. In this article, we cumulate previous research findings indicating that decrease in …

Online food delivery (OFD) businesses flourished during COVID-19; however, OFD
companies experienced different challenges and customers' expectations. This paper uses …

Purpose Mobile food ordering apps (MFOAs) became more popular, thanks to social
distancing regulations during the COVID-19 outbreak. People started to order food using …

Purpose Customers increasingly use food delivery applications (FDAs) to place orders.
Despite the popularity of FDAs, limited research has investigated the drivers of the …

This study examined the determinants of word of mouth, using the dual-factor theory in the
context of food delivery apps (FDA) during the ongoing Covid-19 pandemic, which has …

Abstract In this study, we (1) investigated the role of social media marketing (SMM) activities
in predicting customer engagement in online food delivery applications (OFDAs);(2) …

Since the COVID-19 pandemic, online-to-offline food delivery service (O2OFDS) has
become increasingly popular around the world. Employees constitute a major user segment …

Purpose Since the outbreak of the Covid-19 pandemic, many restaurants and catering
businesses have introduced or improved online food ordering and delivery services …

Digital platforms are increasingly playing a crucial role in the digital transformation process,
enabling small and medium-sized enterprises to gain a competitive advantage and achieve …