Social media comprises communication websites that facilitate relationship forming between
users from diverse backgrounds, resulting in a rich social structure. User generated content …

Much of the research on Business Intelligence (BI) has examined the ability of BI systems to
help organizations address challenges and opportunities. However, the literature is …

Purpose This paper aims to investigate how banking websites can activate customer
engagement (CE) to consequently enhance customer trust and retention …

The digital transformation is an accumulation of various digital advancements, such as the
transformation of the web phenomenon. The participatory web that allows for active user …

Abstract Social Networking Sites (SNSs) play an important role in our daily lives and the
number of their users increases regularly. To understand how users can be satisfied in the …

Recently, artificial intelligence (AI) technology receives extensive attention in the
manufacturing field. As the core technology, it generates considerable interest among smart …

Even today, it is a fairly common argument in business-to-business companies, especially in
traditional industrial companies, that social media is only useful in the business-to-consumer …

Business process management (BPM), business process reengineering (BPR), and
business process innovation (BPI) have been the primary strategies adopted by several …

We examined Web 2.0 services that provide different levels of knowledge exploitation and
developed a framework for classifying existing service models from a knowledge-creation …

Platform strategies, which highlight the interdependence in and evolution of business
ecosystems, are increasingly relevant for sustainable business models in the digital era. So …