This paper presents a review, analysis, classification and codification of the literature on
quality function deployment (QFD) produced between 2002 and 2006. The publications …

Over the last two decades, service organisations have embraced total quality management
(TQM) as an effective management tool to improve their service quality. They have begun to …

Being international and involving numerous organizations as the basic nature, maritime
supply chains are exposed to various natural and man-made risks. This paper aims to …

With the upsurge of frequent disruptive events, organizations have become more vulnerable
to the consequences of these disruptive events. As a result, the need for more resilient …

Purpose–The purpose of this paper is to examine the relationships among three dimensions
of service quality that influence overall internet banking service quality and its subsequent …

Purpose This paper aims to investigate to what extent quality function deployment (QFD) can
be used in quality improvement rather than design activities. Design/methodology/approach …

This study aims to develop a quantitative assessment framework for public bus operators to
translate the passenger demands into service quality specifications. The results of a …

Product lifecycle management (PLM), a strategic business system allows more effective
communication among different groups at dispersed locations to share ideas and access …

Purpose–The purpose of this paper is to develop a model to help service organizations
assess their readiness for a six sigma program and to provide suggestions for methods of …

Bankacılık sektöründe hizmet kalitesinin değerlendirilmesi bu sektör için önemli bir konudur.
Bu nedenle bankalarda müşteri memnuniyetine katkı yapan faktörlerin belirlenmesi …