This paper addresses the issue of service quality evaluation within the higher education
sector and stresses the need to develop measures that are both psychometrically and …

Purpose The aim of this paper is to present the main findings of the studies in the field of
quality management (QM) in primary and secondary education. Grouping these findings into …

This is a completely revised version of a very successful text first published in 2001. It
incorporates the authors rich experience (at both the micro and macro levels) in the actual …

Sustainability aspects in higher education must be enhanced with more concrete actions.
Universities are globally required to have quality assurance to secure and improve teaching …

The purpose of this study is 1) to analyze the factors that are at the root of the problem in
increasing quality of madrasa graduates, and 2) to find out strategies in improving the quality …

Total quality management in secondary schools in Kenya: extent of practice | Emerald Insight
Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …

This paper aims to investigate whether educational leadership in Greece implements the
values of total quality management and contributes to the improvement of the educational …

Purpose–To explore the potential for adoption of TQM in self‐financed technical institutions
in the light of new demands and challenges posed by customers/students and society …

Sistem Penjaminan Mutu Pendidikan (SPMP) internal telah diterapkan di sekolah-sekolah
dalam berbagai tingkatan, termasuk pada sekolah kejuruan. Sebuah sistem penjaminan …

Purpose As skills need to be changed in a dynamic learning environment, employability
depends not just on what people already know but on how well they learn, apply and adapt …