The decline in the South African apparel industry has led to an increase in informal clothing
manufacturing microenterprises (CMMEs). These informal enterprises provide employment …

Customer satisfaction has proven to be a major determinant on the success or failure of a
business. Regrettably, fashion entrepreneurs are not meeting customer expectations …

This chapter discusses the findings presented in chapter four. The study was mainly
quantitative; qualitative data are merged in this section to support information obtained from …

Müşteri şikâyeti, müşterilerden gelen olumsuz geri bildirimdir. Bu çalışmanın amacı,
müşterilerin denim giysi şikayetlerini incelemektir. Ardından tespit edilen şikayetlere, uzman …

While consumers are shifting towards online clothing purchases globally, South Africa, a
developing economy with well-developed infrastructure, is lagging in this regard. This …

Globalisation, together with increased competition amongst retailers, has applied immense
pressure on retailers to become more consumer-orientated. Retailers are, consequently …