Literature review is part and parcel of scholarly research. Though many literature review
guides are available, they remain limited because they do not adequately account for the …

This article develops the concept of the “public service ecosystem” across four levels—the
institutional, service, individual, and beliefs levels. It does this by integrating service …

Abstract In 2015 the United Nations (UN) presented the sustainable development goals
(SDGs). Since then, numerous investigations have addressed this topic. Although there is …

Customer ecosystems: exploring how ecosystem actors shape customer experience |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …

Fueled by technological advances, service delivery today is increasingly realized among
multiple actors beyond dyadic service encounters. Customers, for example, often collaborate …

Purpose Journal of services marketing (JSM) is a leading journal that has published cutting-
edge research in services marketing over the past 34 years. The main objective of this paper …

Purpose There is a need to understand value co-creation in service ecosystems that engage
multiple actors with different goals. This study aims to extend the understanding of value co …

The purpose of this article is to:(1) understand tensions and trade-offs that actors make
through activities and interactions in their service ecosystem stemming from differing …

High academic interest and numerous theoretical and practical studies on service systems
and service ecosystems, paired with the accelerated evolution of the service (eco) system …

Research on circular product development has gained popularity in recent years. While
such approaches focus on the product's design phase to create environmental and …