Appraisal theories of emotion: State of the art and future development

A Moors, PC Ellsworth, KR Scherer… - Emotion review, 2013 - journals.sagepub.com
120 Emotion Review Vol. 5 No. 2 and a feeling component with subjective experience or
feelings. The emotion process is continuous and recursive. Changes in one component feed …

Affect, emotion, and decision making

JM George, E Dane - Organizational Behavior and Human Decision …, 2016 - Elsevier
This article reviews research on affect, emotion, and decision making published in
Organizational Behavior and Human Decision Processes from the 1990s onward. The …

Validation of a decision regret scale

JC Brehaut, AM O'Connor, TJ Wood… - Medical decision …, 2003 - journals.sagepub.com
Background. As patients become more involved in health care decisions, there may be
greater opportunity for decision regret. The authors could not find a validated, reliable tool …

Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services

M Zeelenberg, R Pieters - Journal of business Research, 2004 - Elsevier
Dissatisfied customers may express their dissatisfaction behaviorally. These behavioral
responses may impact the firms' profitability. How do we model the impact of emotions on …

The psychology of doing nothing: forms of decision avoidance result from reason and emotion.

CJ Anderson - Psychological bulletin, 2003 - psycnet.apa.org
Several independent lines of research bear on the question of why individuals avoid
decisions by postponing them, failing to act, or accepting the status quo. This review relates …

A theory of regret regulation 1.0

M Zeelenberg, R Pieters - Journal of Consumer psychology, 2007 - Wiley Online Library
We propose a theory of regret regulation that distinguishes regret from related emotions,
specifies the conditions under which regret is felt, the aspects of the decision that are …

Anticipated regret, expected feedback and behavioral decision making

M Zeelenberg - Journal of behavioral decision making, 1999 - Wiley Online Library
This paper addresses the effects of the anticipation of regret on decision making under
uncertainty. Regret is a negative, cognitively based emotion that we experience when …

On bad decisions and disconfirmed expectancies: The psychology of regret and disappointment

M Zeelenberg, WW Van Dijk, ASR Manstead… - Cognition & …, 2000 - Taylor & Francis
Decision outcomes sometimes result in negative emotions. This can occur when a decision
appears to be wrong in retrospect, and/or when the obtained decision outcome does not live …

The agony of ambivalence and ways to resolve it: Introducing the MAID model

F Van Harreveld, J Van der Pligt… - Personality and Social …, 2009 - journals.sagepub.com
People are generally averse toward conflict between beliefs and/or feelings underlying their
attitudes—that is, attitudinal ambivalence. This review integrates literature on attitudinal …

Emotional reactions to the outcomes of decisions: The role of counterfactual thought in the experience of regret and disappointment

M Zeelenberg, WW Van Dijk, J Van der Pligt… - … behavior and human …, 1998 - Elsevier
Regret and disappointment are emotions that can be experienced in response to an
unfavorable outcome of a decision. Previous research suggests that both emotions are …