The study's primary objective was to analyze the effectiveness of e-customer service
platforms on customer satisfaction in commercial banks in Botswana, using ABSA bank as a …

This work delves into the crucial role of service quality in the water supply and sanitation
sector. Despite extensive research and implementation of quality management practices in …

The purpose of the study is to ascertain water supply risks in a district municipality, in South
Africa. It aims to strike a balance between the risk of water supply and demand within the Zet …

Background: Municipalities in South Africa are grappling with water service delivery needed
to sustain the quality of life for the broader society. Even though the government in post …

In Nepal, there are three types of water service providers; two types of government-managed
service providers covering urban and municipal areas, and community-managed service …

In developing countries like Ethiopia, ensuring the sustainability of water supply systems is a
significant challenge. To achieve the Sustainable Development Goal 6 of providing clean …

Understanding consumer satisfaction levels for drinking water can contribute to
improvements in water service quality and water management. The aim of this study is to …

Access to safe drinking water is essential to good health, a basic human right, and a
component of effective policy for health protection. Improving the quality of local public water …

Conventional interview surveys for assessing customer satisfaction require supplementary
resources and yield a low response rate. Covering fewer customers who generally face …

This study investigates the factors affecting customer satisfaction of mobile banking in
Nepalese commercial banks. Customer satisfaction is selected as dependent variable. The …