Work and employment are a significant constituent part of tourism and are gaining ground as
an area of research. This review paper offers a critical reflection on the field of tourism work …

Most commentators agree that human relations are central to tourism and hospitality.
Different personalities thus display different reactions to the same task. This article provides …

Social media are transforming the tourism industry from its traditional pattern into an intense
informational pattern. Our study aims to investigate the causes underlying the use of user …

The study focuses on sources of user-generated content (UGC) in social media: strong-tie
sources, weak-tie sources, and tourism-tie sources and their effects on tourist satisfaction …

This study tests a trickle-down effect regarding how servant leadership flows from top-to
middle-level leaders, resulting in frontline employees' service-oriented behaviors and …

Tourism and the Lodging Sector is a pioneering book, the first text of its kind to examine the
lodging sector from a tourism perspective. The book highlights the importance of the lodging …

Purpose Given the growing attention on service ecosystem and the role played by
technology and institutions in shaping of actors' relations and interactions, the purpose of …

To address the question of why empowering leadership occurs and matters, this study
develops an integrated model including both antecedents and consequences of …

Purpose–This paper's aim is to critically review the use of Delphi techniques in qualitative
research for utilising “expert” opinions and to explore through a detailed example how Policy …

This article creates and empirically analyzes a dynamic pricing framework. The model
includes the main theories on prices in the literature, and dynamically analyzes how …