This study examines the influence of perceived justice on customer satisfaction with service
recovery and on the future behavioral intentions of customers in the airline industry. The …

Customer satisfaction and loyalty stand as pivotal determinants of organizational success in
the evolving sector of transportation. This study explores the intricate relationship between …

In the competitive industry of health services, especially dentistry, ensuring customer
satisfaction in the continuity of the economic activity of the office and clinic is vital. On the …

With the rapid growth of the services industry in Pakistan which is more than fifty percent of
GDP, organizations focus more on their service recovery strategies to keep high the level of …

This paper investigates the influence of service recovery in the consumer's complaint
intention to obtain benefits on the cruise industry. The research model proposed and tested …

The goal of service recovery is to address customer complaints, restore customer
satisfaction and prevent customer exits. A successful service recovery has a positive impact …

Despite the apparent use for management, the personal values and ethical leadership that
employees demonstrate towards innovation and commitment have not been utilized …

Researchers and practitioners often pay less attention to service recovery research
compared to service quality or customer satisfaction particularly in the context of open and …

The hospitality industry is a comprehensive group of fields within the service industry that
includes accommodation, food and drink, event planning, theme parks, transport, traveling …