Given the uncertainty of online transactions in metaverse shopping, the digital economy
encourages building a trustworthy virtual environment. Based on media richness theory, this …

The aim of this research is to synthesise findings from previous studies by employing weight
and meta-analysis to reconcile conflicting evidence and draw a “big picture” of eWOM …

Purpose Numerous studies have examined factors influencing electronic word of mouth
(eWOM) providing behaviour. The volume of extant research and inconsistency in some of …

With the growth of Internet technologies more and more consumers are using it as a tool for
information seeking about a product or a company. Enhancement of the Internet, popularity …

Abundant research has investigated the impact of review valence on purchase decisions,
but has reported mixed findings. To reconcile these mixed findings, this study unearths the …

Abstract Service quality is a multi-dimensional construct which is not accurately measured
by aspects deriving from numerical ratings and their associated weights. Extant literature in …

Abstract By integrating the Self-Determination Theory (Deci & Ryan 1985) and a modified
version of the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) framework …

A central concern for the long-term vibrancy of virtual communities is how to effectively
motivate continuous contributions from community members. To address this challenge, a …

Purpose The purpose of this paper is twofold: first, to explain whether consumer
engagement in social media brand communities (SMBCs) motivates consumer brand …

This work examines users' motives for sharing commercial content on social networking
services (SNS). We first interviewed Internet users to map sharing behaviors and SNS use …