Relationship quality in business to business relationships—Reviewing the current literatures and proposing a new measurement model

Z Jiang, E Shiu, S Henneberg… - Psychology & …, 2016 - Wiley Online Library
Relationship quality is a central theme in business to business relationships, and it is
becoming increasingly important from a theoretical as well as practical perspective to …

Why attachment security matters: How customers' attachment styles influence their relationships with service firms and service employees

M Mende, RN Bolton - Journal of Service Research, 2011 - journals.sagepub.com
Relational orientations vary across customers, so marketing activities should be customized
to individual customers or market segments. However, little is known about the underlying …

Positive and negative behaviours resulting from brand attachment: The moderating effects of attachment styles

A Japutra, Y Ekinci, L Simkin - European Journal of Marketing, 2018 - emerald.com
Purpose The purpose of this study is to investigate the relationships between brand
attachment and consumers' positive and negative behaviours. Furthermore, this study …

Brand and product attachment in an industrial context: The effects on brand loyalty

G Pedeliento, D Andreini, M Bergamaschi… - Industrial Marketing …, 2016 - Elsevier
The role of attachment as a driver of industrial brand loyalty has largely been investigated at
the inter-organizational level, while there is a notable lack of studies on industrial buyers' …

Brand attachment and consumer emotional response to unethical firm behavior

S Schmalz, UR Orth - Psychology & marketing, 2012 - Wiley Online Library
Attaching consumers to a brand is a cornerstone of relationship marketing as attachment
increases loyalty. This research investigates another possible benefit of attachment, its …

Decoding customer–firm relationships: how attachment styles help explain customers' preferences for closeness, repurchase intentions, and changes in relationship …

M Mende, RN Bolton, MJ Bitner - Journal of Marketing …, 2013 - journals.sagepub.com
Many firms strive to create relationships with customers, but not all customers are motivated
to build close commercial relationships. This article introduces a theoretical framework that …

Cross-border e-commerce: consumers' intention to shop on foreign websites

SL Huang, YC Chang - Internet Research, 2019 - emerald.com
Purpose Little research has been done to investigate how consumers decide to shop across
national borders. The purpose of this paper is to explore the factors that impact consumers' …

Why brands should fear fearful consumers: How attachment style predicts retaliation

M Thomson, J Whelan, AR Johnson - Journal of Consumer Psychology, 2012 - Elsevier
In two surveys of adult consumers, we find that attachment styles predict consumers'
reactions after brand relationships end. Specifically,'fearful'consumers—those high in both …

Does personality congruence explain luxury brand attachment? The results of an international research study

R Donvito, G Aiello, L Grazzini, B Godey… - Journal of Business …, 2020 - Elsevier
There is a general lack of clarity regarding measurement of the self-brand congruity
construct, which also calls for cross-national validation. Although previous evidence …

How does attachment style influence the brand attachment–brand trust and brand loyalty chain in adolescents?

S Bidmon - International Journal of Advertising, 2017 - Taylor & Francis
This study contributes to the growing body of literature investigating how and why
consumers form connections to brands by applying an attachment theoretical framework …