Study of AI-enabled chatbots driving customer experience and intention to recommend
This study examines the impact of conversational AI banking chatbots on enhancing Online
Customer Experience (OCE) and influencing customers' intention to recommend (ITR) …
Customer Experience (OCE) and influencing customers' intention to recommend (ITR) …
Online customer experience in Indian digital banks impacting continuous intention usage: Generation Y and Z perspective
P Bhatnagr, A Rajesh - Journal of Financial Reporting and …, 2024 - emerald.com
Purpose This study aims to conceptualise a customer-centric model based on an online
customer experience (OCE) construct, mediated by e-loyalty (EL) and e-trust (ET), to …
customer experience (OCE) construct, mediated by e-loyalty (EL) and e-trust (ET), to …
Pengaruh Electronic Word Of Mouth dan Kepuasan terhadap Niat Beli Ulang Pelanggan Shopee
FG Cung, R Setianingsih, L Bunfa - Jurnal Manajemen, 2023 - jurnal.kwikkiangie.ac.id
Terdapat berbagai komentar negatif dan ketidakpuasan pelanggan terhadap Shoope di
internet. Namun, sejauh ini Shoope adalah marketplace kedua paling banyak dikunjungi di …
internet. Namun, sejauh ini Shoope adalah marketplace kedua paling banyak dikunjungi di …
The Effectiveness of Perceived Enjoyment and Brand Engagement in Correlating Gamification Marketing with Online Repurchase Intention in Shopee Game Users
M Almaudina, AM Ramdan, D Jhoansyah… - International Journal of …, 2023 - yrpipku.com
This study was conducted with the aim of knowing how much influence and effectiveness of
perceived enjoyment and brand engagement in mediating the relationship between …
perceived enjoyment and brand engagement in mediating the relationship between …
Analisis Pengaruh Kualitas Layanan Aplikasi Mobile JKN Menggunakan Metode E-Servqual Untuk Pengguna Di Kota Jambi
D Anastasya, A Husaein… - … Manajemen Teknologi Dan …, 2024 - ejournal.unama.ac.id
Abstrak Aplikasi Mobile JKN BPJS merupakan solusi untuk memberikan akses yang lebih
efisien kepada peserta JKN BPJS dalam mengelola informasi dan layanan kesehatan …
efisien kepada peserta JKN BPJS dalam mengelola informasi dan layanan kesehatan …
The effect of brand identity and brand preference on starbucks repurchase interest in bekasi city
RP Dias, NI Kusuma - Jurnal Ekonomi dan Bisnis …, 2023 - journal.formosapublisher.org
Starbucks is a premium coffee shop that has been present in Indonesia for 20 years and is
part of the lifestyle of urban communities in Indonesia. The aim of this research, firstly, is to …
part of the lifestyle of urban communities in Indonesia. The aim of this research, firstly, is to …
[PDF][PDF] Pure-In: Exploring Customer Satisfaction Performance to Increase Repurchase Intentions
FIFS Putra, TE Rahayuningtyas - Jurnal Nusantara Aplikasi …, 2024 - ojs.unpkediri.ac.id
Abstrak Tujuan Penelitian: Penelitian ini bertujuan untuk menganalisis pengaruh
kepercayaan, promosi, kualitas layanan elektronik, dan kemudahan terhadap niat beli …
kepercayaan, promosi, kualitas layanan elektronik, dan kemudahan terhadap niat beli …
PENGARUH KUALITAS PELAYANAN TERHADAP REPURCHASE INTENTION MELALUI KEPUASAN PELANGGAN PADA PT TOYOTA LIEK MOTOR
NV Alfiah, S Suwitho - Jurnal Ilmu dan Riset …, 2024 - jurnalmahasiswa.stiesia.ac.id
Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan terhadap
repurchase intention melalui kepuasan pelanggan. Populasi yang digunakan dalam …
repurchase intention melalui kepuasan pelanggan. Populasi yang digunakan dalam …
[PDF][PDF] Role of Customer's Trust Moderation: E-Service Quality towards Repurchase Intention on Netflix VOD Rissa Arvianti*, Hendrati Dwi Mulyaningsih, Yudha Dwi …
R Oktini - 2023 - pdfs.semanticscholar.org
This research raises issues related to the decline in Netflix users. It can be seen that
customers are less interested in re-subscribing to Netflix. In fact, this is because there are …
customers are less interested in re-subscribing to Netflix. In fact, this is because there are …
Pengaruh Electronic Word of Mouth dan Kepuasan Pelanggan terhadap Niat Beli Ulang Pelanggan Shopee di Jabodetabek/Friesca Gracia Cung/20190161 …
FG Cung - 2023 - eprints.kwikkiangie.ac.id
Di era teknologi yang semakin berkembang pesat, marketplace menjadi pilihan alternative
bagi masyarakat Indonesia dalam mencari dan membeli produk secara online. Shopee …
bagi masyarakat Indonesia dalam mencari dan membeli produk secara online. Shopee …