R Russell-Bennett, R Bedggood… - Journal of Services …, 2024 - emerald.com
Purpose The purpose of this editorial is to call out the practice of using identity-first language and labelling consumers and customers, describing them as “vulnerable” and offers …
The smart digital technologies required to make Society 5.0 and healthcare possible in our current society are new and in many cases operate in ethical gray areas as they can be …
Conversational agents (CAs) are playing an increasing role in customer service, but they are not immune to mistakes. Designing effective CA service recovery strategies is vital. Various …
M Arefy, M Zayandehroudi… - Planning and …, 2023 - jpbud.ir
Abs tract Regional balanced growth is one of the major goals of economic policymakers in the field of sus tainable national development; and according to the degree of development …