Previous studies reveal a consensus among scholars regarding the need of business firms to understand and respond effectively to customers' complaints (Liu & McClure, 2001) …
A Ädel - Journal of Corpora and Discourse Studies, 2023 - orca.cardiff.ac.uk
Aiming to critically review texts that construct knowledge about social categories, this study analyses a textbook used in Sweden to introduce new immigrants to Swedish society. It is …