Tourism service failure, service recovery, and negative word-of-mouth: three-country comparison using a choice experiment
This study analyzes service failures and recovery impacts on group tours using choice
experiments and conditional logit models. It assesses negative word-of-mouth likelihood …
experiments and conditional logit models. It assesses negative word-of-mouth likelihood …
Tourist guides preparing tourists for shopping on guided tours
V Acar, A Tanrısevdi - International Case Studies in Tourism …, 2022 - taylorfrancis.com
In general, international guided tours comprise of transportation, accommodation, food and
beverages, transfer and daily excursions. Travel agents, especially in mass tourism …
beverages, transfer and daily excursions. Travel agents, especially in mass tourism …
[PDF][PDF] Особенности потребительского поведения японских туристов
НА Федорин - ББК 1 Н 34 - na-journal.ru
Статья посвящена анализу методов обслуживания японских туристов в России с
учетом их национальных особенностей. Также в статье выявлены проблемы и подходы …
учетом их национальных особенностей. Также в статье выявлены проблемы и подходы …
[引用][C] Deneyimsel pazarlamanın müşteri memnuniyeti üzerine etkisi: Kapadokya örneği
MA Kinikli - 2019 - Sosyal Bilimler Enstitüsü