This paper answers two key research questions: 1) What is the relationship between product
quality and service quality on customer satisfaction within an integrated model? 2) What is …

The purpose of this paper is to review existing empirical research on internet-enabled
internationalisation and make suggestions for future research, which could promote theory …

Purpose–The purpose of this study is to develop a value-creation measurement which is
applicable to the supplier–overseas distributor relationship. As cross-border cooperation is …

The purpose of this article is to investigate the differential influence of product quality and
service quality on customer satisfaction (CS) along with the interaction role of warranty …

Sažetak The use of ICT is profoundly changing the way international business is done. The
study aims to extend our understanding of export performance determinants by examining …

The effectiveness of websites has an impact on the representation of a SME and can have
an effect on foreign trade. Thus, developing a reliable and robust model to assess the …

This paper is structured as follows: in the first part we present the internationalisation
process theories and arguments including learning process, born global approach …

La internacionalización de las firmas es un tema que ha sido explicado desde varias
perspectivas, pero que todavía atrae la atención de investigadores, gobiernos y …

O e-commerce (EC) é uma ferramenta relativamente recente e cada vez mais utilizada
como facilitadora do processo de internacionalização de inúmeras empresas. Dada esta …

During the past decade, there have been significant changes in general communication, in
which the Internet as a medium took over primacy of conventional media. Commercialization …