Customer satisfaction and loyalty in Malaysian Islamic banks:a PAKSERV investigation |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish …

Purpose–In this paper the authors aim to study the impact of customer demographics on
service value, customer satisfaction, and customer loyalty in the private banking industry, ie …

Customer orientation of service employees (COSE) refers to the capacity and skills of
employees to (1) identify, understand and satisfy their clients' needs, and (2) act to that end …

The service sector is closely related with the technology developments and consequently
the access to services, their provision, and consumption are optimized. The banking industry …

During the last two decades, the subject of service quality has been widely recognised due
to its vital contribution to customer satisfaction improvement. Service quality is also crucial in …

This paper analyzes the outcomes of service quality in private banking. Hypotheses are
derived from the service quality literature and adapted to the private banking context so that …

Kundenzufriedenheit im Private Banking Die vorliegende Arbeit postuliert ein Modell zur
Kundenzufriedenheit im Private Banking. Im Rahmen der empirischen Studie wird das …

Customers' perceptions of service quality are essential for service companies' survival in
today's challenging business environment. While much research is conducted on service …

The purpose of this study determines the key factors that might be considered in the sector-
specific measurement scale that is highly related with Retail Service Quality Scale (RSQS or …

Customer relationship management (CRM) is one of the fastest growing management
approaches which can lead to stronger competitive position, resulting in larger market share …