Purpose The purpose of this paper is to review the dimensions of service quality used in
different countries across the world, especially in the higher education sector …

This study aimed to identify the strategic leadership practices and their relation to improving
the quality of educational service in the Palestinian universities in the Gaza Strip. The …

Purpose The purpose of this paper is to investigate the impact of multidimensional service
quality on word of mouth (WOM) in university on-campus healthcare centers …

Student (customer) satisfaction assessment is vital in determining service quality in
Universities. In order to remain competitive, the universities continuously acquire, maintain …

Penelitian ini bertujuan untuk menemukan model manajemen kualitas layanan akademik
berbasis TIK yang dapat diimplementasikan di Perguruan Tinggi Agama Islam Negeri …

Abstract Trait Emotional Intelligence combines emotion-related self-perceptions and
dispositions. Based on the assumption that El is positively associated with positive …

In recent times, efforts to measure the quality of higher education institutions in Pakistan
have surged. Several studies have shown that the quality of services comes up short on a …

Purpose–The purpose of the present study is to explore empirically the disparities in view
between industry and academia on the programme quality with a special reference to …

Los sistemas nacionales de Aseguramiento de la Calidad (AC) de la educación superior
tienen como función regular y promover la calidad de las instituciones educativas. El …

Emotional intelligence is an important psychological construct whose thorough
understanding is very necessary to enhance teachers' effectiveness. This important aspect …