A growing number of consumers want companies to act sustainably. Companies have
responded by advertising their sustainability initiatives, practices, and products. This paper …

Electronic waste (e-waste) management is currently a priority, especially in economically
developing nations, because improper waste disposal leads to economic loss and negative …

This article reports findings from four studies examining blame attribution following service
failures perpetrated by frontline robots or human service providers. Findings show that when …

In this article, the authors examine the effect of regulatory focus and privacy concerns on
consumers' responses to highly personalized chatbot advertising. Findings from two …

In an examination of charitable advertising on social media, the authors show that pride and
gratitude determine the effects of egoistic versus altruistic appeals. Across three …

Researchers interested in animal ethics have proposed the 'meat paradox'-psychological
discomfort arising from people's affinity for animals and conflicting desire to consume their …

When consumers become aware of their inconsistent ethical behavior, they experience
ethical dissonance and attempt to rationalize their past misconduct through neutralization …

Climate change is a critical issue right now. Despite substantial work in academia examining
this issue, more solutions are needed to encourage consumers to engage in more pro …

Purpose Notwithstanding their potential benefits especially for individuals with low health
literacy, users are still somewhat skeptical about the reliability of healthcare chatbots. The …

Governments, institutions, and brands try various intervention strategies for countering
growing cyberbullying, but with questionable effectiveness. The authors use hypocrisy …