Frontline workers, such as teachers and social workers, often experience stress when
delivering public services to clients, for instance because of high workloads. They adapt by …

Research on street-level bureaucracy has burgeoned since Michael Lipsky published his
seminal book on the topic in 1980. Yet little effort has been made to comprehensively …

Crises' implications for street-level implementation are understudied despite street-level
bureaucracy, as the operational arm of the state, by definition, serving on the frontline of …

The topic of discretion continues to be hotly debated in policy design and policy
implementation. In top-down theories, discretion at the frontline is often seen as a control …

This Element aims to connect the literature of street-level bureaucrats with that of policy
entrepreneurship in order to analyze why and how bureaucrats operating at the street level …

The COVID-19 poses unprecedented challenges for Street Level Bureaucrats (SLB).
Whereas there are discussions about the pandemic impacts on health care workers, less is …

The majority of the policy work of government is done through the organizations that
constitute the public bureaucracy. Indeed, these organizations make a good deal of policy …

What are the implications of governmental responses to crises for street-level
implementation? The COVID-19 pandemic presents a unique opportunity to compare the …

It is now widely accepted that public policy is not merely about its formal wording but rather
the ways it is implemented. Implementation portrayals are not uniform: some focus on street …

According to public management literature, trust has a positive influence on behaviour. Why,
then, do street-level bureaucrats (SLBs) appear to favour clients whom they do not trust, and …